CaixaBank is the leading financial group in Spain. After its merger with Bankia, the bank has assets of €689.2 billion, making it Spain’s largest bank, and one of the leading banks in Europe. CaixaBank also has a strong presence in Portugal, where it controls 100% of BPI.
The Group, chaired by José Ignacio Goirigolzarri and led by Gonzalo Gortazar, has 20.4 million customers and the largest commercial network in Spain and Portugal, and it is a leader in digital banking with 11 million digital clients.
Our innovation culture
Technology and digitisation are key in the company's business model, with 73.1% of the bank’s clients being digital. In addition, throughout our history, we have developed projects that have marked technological turning points in the sector.
We assume innovation as a challenge and a differential feature of our culture. Our objective is to make the most of the opportunities that the digital revolution offers banking in order to offer a better service and improve our management capacity in all spheres of the organisation.
Thanks to its digital transformation strategy, CaixaBank has become one of the highest rated banks in the world for the quality of its digital products and services. For years, CaixaBank has developed projects that have marked technological turning points in the sector, becoming a global benchmark for innovation. The bank has been chosen Global Innovator (Gold category) in four occasions at the Qorus/Accenture Banking Innovation Awards.
At CaixaBank we have been working for more than a century to become a leading and innovative financial group, with the best customer service and setting the benchmark for sustainable banking.
For more than 115 years, we have whole-heartedly dedicated ourselves to listening, talking and acting to contribute to the financial well-being of our customers and the progress of society as a whole.
Our banking model is based on the values of quality, trust and social commitment. We work to serve our customers, cultivating long-term relationships through proximity, integrity and professionalism.
We believe that a bank is not simply an entity where customers keep their savings and manage their finances, but rather a social agent that must be much more than this. At CaixaBank, we are convinced that our unique values are what drive us to consolidate our sustainable way of banking.