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The pandemic can already be seen as a watershed in the evolution of banking, thanks to a confluence of trends that are reshaping the industry. COVID-19 has caused banks to become more proactive, to question their long-held assumptions, and to become more adaptive and innovative. Accenture has identified the 10 trends it believes will be most influential in disrupting banking in 2022 and enabling an exciting new future for banking.
History is rich with watershed moments, most of which are only obvious in hindsight. For banking, however, the pandemic is a demarcation point that is apparent in real time. Banks in 2021 abandoned the reactive posture they had assumed in the wake of the Great Recession. They became proactive and started to question many long-held assumptions. They discovered they could transform far more quickly and radically than they’d supposed. They are also shifting the focus of their digital innovation from enhancement to invention. The signs of this are all around us, as banks abandon yesterday’s mindsets to reimagine banking from a blank slate. Michael Abbott, Accenture’s head of global banking, has been closely studying the forces that have made the pandemic a watershed. Read about the 10 trends he sees poised to shape the banking industry in 2022 here.