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04/10/2022 Banking Innovation

About

We want to be there for you during one of the most important moments of your life. Therefore, if you are a natural person and a Davivienda customer, you may be approved through the Davivienda Mobile App to obtain a loan to buy your home.

Innovation presentation

Banco Davivienda has prioritized its digital products and services offering. The market's relentless need for effective solutions in the shortest possible time has driven us to streamline our existing digital processes.

The 100% digital mortgage strategy supports a fully digital approach to the home-buying process. This increases the customer's perception of security and trust in the process. Likewise, we intend to integrate various actors in the digital experience, thereby building a nationwide ecosystem to boost investment in technological initiatives and their further expansion.

This first release is focused on offering mortgage loans and housing leasing through Banco Davivienda's mobile application and website. After obtaining an approved limit, customers may search for the house they wish to buy, whether it is used, new, affordable entry-level housing or higher level. Considering that the entire home buying process is not online, the digital solution provides customers with step-by-step guidance and describes what actions are required at each stage, using text messages (notifications) along each step of the process.

Uniqueness of the project

Our Mobile Mortgage solution enables our customers to be approved for a loan to buy a new or used home, either through housing leasing or mortgage loans, even before they have chosen their property, through a digital process that only takes 5 minutes.

The approved loan amount is available for employees, self-employed and retirees, offering up to 800 million pesos.

Customers receive notifications regarding their loan application, since financial approval until disbursement.

When a customer's application requires proof of income in order to be approved, the client may take a picture or attach supporting documents using the Davivienda Mobile App.

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