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Welcome to Noa: Your Bank at the command of your voice.

Analytics & Artificial Intelligence
chatbot customer assitant Customer Experience voicebanking

Elevator pitch

CaixaBank is committed to offering its customers a new channel of communication with the company based on Artificial Intelligence (WATSON/IBM), which its customers can access from any device (App, Web, Artificial Assistant, Whatsapp) by text or voice, inside and outside of Apps

Innovation presentation

Over this line, a new concept in voice-activated banking is being offered by CaixaBank's: the VoiceBanking Omnichannel.
Thanks to its advanced cognitive system, the VoiceBanking offers customers personalized content on Mobile App and Web Platform regarding their personal finances "Send 10€ to Victor."
Customers can easily interact with the chatbot using a dual vision system which allows them to see information onscreen while talking. Using animations and effects that optimize browsing according to the operating system, be it iOS or Android, The VoiceBanking improves user experience within the CaixaBank App and Web. With this project we want to bring people the capacity to interact with our AI Bot as natural as possible.

The VoiceBanking makes a difference by customising the conversation and maintaining a unique dialogue according to the audience it is aimed at.
Over the last year:
- More than 3,4 million customers had talked with Noa (App & Web).
- Noa offers more than 60,000 inputs (different ways to ask).
- 1600 Frequently Asked Question available in 3 different languages.

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